If you notice any errors on your order please feel free to contact us at: help@collage-boutique.com or at our store, Tuesday through Saturday 11am-6pm (Arizona Time).

520.798.3838

SHIPPING

All orders are processed Monday through Friday excluding federal holidays. Most orders ship within 48 hours of your order being placed. Shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays. We ship within the USA using UPS.

**To ensure next-day delivery, please place your order prior to 1pm Arizona Time. We are not responsible for lost or stolen packages or packages delayed by UPS.

Please review your shipping address carefully before confirming your order, we are not responsible for errors made when entering your address and an additional fee may be charged to your card to re-ship the package.

If any errors are made to your order, please contact us by phone as soon as possible and we will assist in correcting these errors. Please note, we cannot guarantee any changes can be made after the order has been processed. We cannot accept email order cancellation.

RETURNS

Return Policy
Return Instructions
Exchanges
Merchandise Credits
Shipping Returned Items
Return of Clearance Items
Wrong Item Shipped

Collage Boutique takes pride in making sure that our customers are 100% satisfied with their purchase. We offer a reasonable, no hassle policy on all returns and exchanges. If you are not completely satisfied with your purchase, simply return the item in its original condition, unused and unworn (including all original packaging and tags) within 30 days of original order date for a refund or exchange, less shipping costs.

RETURN POLICY

- Returns of all UNWORN items are accepted up to 30 days from original ORDER date- excluding any accessories, jewelry, sunglasses or sale items.

-All sale items are final sale.

- Customers may choose to return or exchange for all valid returns.

- After 30 days, all purchases are considered final sale and are not eligible for return.

- Please try your shoes on a carpeted surface before wearing them in the event you wish to return them. We only sell new shoes and shoes that show signs of wear may not be returned for any reason.

- Collage Boutique will inspect all returned items for wear and tear prior to issuing a credit or exchange. If your returned item does not pass inspection, it will be deemed ineligible and will be returned back to you. A $6 charge will be assessed for reshipping your item.

- Shoe returns must be in their original shoe box and carefully packed in a secured shipping box. Note that a $6 restocking fee will be charged for shoes where the original shoe box is damaged, defaced, or missing.

- Collage Boutique warranties against manufacturer¿s defects on all unworn shoes.

- Sale merchandise may not be returned or exchanged. All sales are final on clearance/sale items. 

- Items purchased with a merchandise credit, Collage Boutique Gift Card or online coupon are eligible for an exchange or merchandise credit for the value of the order before shipping.

- Shipping costs will not be reimbursed, however if your return is the result of an error by Collage Boutique, your refund may include a shipping refund.

- Collage Boutique is not responsible for packages lost or damaged in transit. Please be sure to track and insure all returned packages.

- Arizona residents returning items for refund or merchandise credit will receive paid sales tax included with refund.

RETURN INSTRUCTIONS
To request a return or exchange, follow these instructions:
1.Using the return/exchange form included with your invoice, fill out all required information and choose your option of return or exchange. (You can also download and print a return form HERE)
2. Pack up your return item and seal it securely. Please be sure to pack your item(s) as carefully as they were originally packaged. All items are subject to inspection before a refund or exchange will be issued. Returned items should not show signs of wear and should include all boxes and packaging. Please note - a $6 restocking fee will be deducted from all returns with missing, damaged, or defaced shoe boxes.
3. Include a copy of the original receipt.  Include the original receipt notating the reason for return on the back.
4. Send your package via a prepaid, insured, traceable method to the following address:
Collage Boutique Returns
919 N. Stone Ave.
Suite 1102
Tucson, AZ 85705

Collage Boutique is not responsible for lost or damaged returned packages.

5. We process your exchange or return credit to your card. Once your return is received, it will be inspected for wear prior to your request being processed. Once approved, your exchange or credit will be issued. An email notification will be sent to you detailing the completion of your request. Returns are usually processed within 5-10 business days. PLEASE NOTE: If your returned item does not pass inspection, it will be deemed ineligible for refund or exchange and we will gladly return it back to you. A $6 charge will be assessed for reshipping your item.

EXCHANGES

Collage Boutique offers a hassle-free exchange process for all regular priced merchandise. To process your exchange, simply follow the process to exchange an item using our Return Instructions within 14 days from your order date. Select the Exchange option on the Return/Exchange Request Form and complete the form entering in the new item(s) you would like to receive. Once received back to our warehouse, the item(s) will be inspected for use, wear and tear and providing the item has been deemed in its original condition, we will gladly process your exchange for the item(s) specified. If for some reason, the item requested is not in inventory, we will issue you a merchandise credit towards a future purchase redeemable for up to 1 year from the issue date. A $6 shipping fee will be charged to ship the exchanged item. Once processed, you will receive an automated email Exchange Receipt including a summary of the new transaction and the shipping details of the exchanged items. Please allow up to 7-10 business days for your exchange request to be processed and shipped.

SHIPPING RETURNED ITEMS
Most Collage Boutique shipments come with at least 2 boxes - an outer Shipping Box (affixed with a mailing label), and an inner Merchandise Box (Ex. a shoe box) that contains your neatly packaged item. The Merchandise Box must be returned in its original condition and is not suitable for shipping on its own. Please be sure to pack the merchandise box inside of a secured shipping box for the return. Send all returns to:

Collage Boutique Returns
919 N. Stone Ave.
Suite 1102
Tucson, AZ 85705

We recommend that you retain a tracking number to confirm delivery for your records. Please be advised that buyers are responsible for return shipping and handling. We suggest that you securely pack, insure and secure transit tracking for all returns to prevent lost packages. Collage-Boutique.com is not responsible for lost or damaged returned packages.

RETURN OF CLEARANCE/SALE ITEMS
Collage Boutique has an all sales final policy on clearance items. Clearance Items may not be returned or exchanged.

WRONG ITEM SHIPPED
If the item you received is not what you originally ordered, please contact us immediately. Send back the item(s) using the Return/Exchange Request Form, and upon receipt of the return, we will either reship the correct order OR issue you a refund per your request.

PRIVACY POLICY

1. Your consent
2. Personal Information
3. Updating Your Personal Information
4. Non-Personal Information
5. Usage Information
6. Collage Boutique Email
7. Opting out of Communication
8. Visitors From Outside the U.S.
9. Links to Other Sites
10. Modification to this Policy
11. Contact Us

Collage-Boutique.com honors the privacy of our customers and email list members. Our ultimate agenda for collecting your information is to enhance your shopping experience. This privacy policy is intended to assist you in understanding what information we gather about you when you visit this Website, how we use that information, and the safeguards we have in place for that information.

YOUR CONSENT
The information that you provide during registration is used to provide you personalized services. Account information that you supply will be used to process requested transactions or to contact you regarding a particular transaction. In the event of any illegal activity regarding fraud or misuse of this website, Collage Boutique reserves the right to disclose user information to law enforcement and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process.

PERSONAL INFORMATION
Collage-Boutique.com may ask you to provide personal information when you establish or update a Collage-Boutique.com account, sign up for Collage Boutique E-mail, enter a contest, participate in a survey, shop online (including the purchase of a gift card), check the status of an order, purchase and send an e-gift card and/or create or send a wish list or gift reminder. Categories of information collected include name, address, email address, recipient's name and email address, order information, telephone number, credit card information and messages or reminders you create.

UPDATING YOUR PERSONAL INFORMATION
A summary of the information we collect about you is always available to our account holders. We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into you¿re My Account profile.


NON-PERSONAL INFORMATION
We may also request non-personally identifiable information, such as shoe size, buying preferences, gender and/or age. This is known as demographic or profile data. We may use this data to improve our site and/or tailor your experience at our site, showing you content that we think you might be interested in, and displaying content according to your preferences. While providing this information is optional it allows us to enhance your shopping experience on our site.

USAGE INFORMATION
Collage-Boutique.com uses the personal information we collect from you to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes, to respond to your inquiries, and to deliver services and information about our products or Web site, including adding you to our email mail list. In addition to collecting personal and non-personal information, Collage Boutique may also collect non-personal, aggregated information about subscribers' use of our site. This information is not personally identifiable and will only be used to find out how subscribers use our services and site. For example, this information will tell us how much time users spend on our site, from which other sites subscribers came, and to what other sites subscribers go. The collection of this information allows us to, among other things, to prepare for traffic load demands.

COLLAGE BOUTIQUE EMAIL
Collage Boutique Email allows you to receive exclusive information about special offers, promotions, new merchandise, and other content related to our products and services. If you're not already registered, simply complete our Email List form to receive these special messages. Click on ¿email sign up¿ on the homepage or throughout the site to sign up for our email list.

OPTING OUT OF COMMUNICATION
If at any time you would like to stop future delivery of Collage Boutique Email, please follow the removal instructions located at the bottom of each message. This will opt you out of receiving any promotional emails from Collage-Boutique.com. Requesting to be removed from Collage Boutique Promotional Email will not prevent you from receiving email communications relating to any online order you place at CollageBoutique.com, or other operational email communications.


LINKS TO OTHER SITES
For your convenience, our Web site may contain links allowing you to access third party sites. (E.g. Links to the websites of various shipping providers used to ship and track the delivery of your order.) Links that appear on Collage-Boutique.com should not be deemed to imply that we endorse or have any affiliation with the linked Web sites. Collage Boutique is not responsible for the privacy practices or the content of such Web sites. We encourage you to review the separate privacy policies of each site you visit in order to ascertain how they treat user information.

MODIFICATION TO THIS POLICY
Collage-Boutique.com reserves the right to change this Privacy policy. All changes will be conveniently posted to this page for easy access to our customers and prospects.

CONTACT US
We are always pleased to hear from our customers and prospects. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to this site and to recommend us to your friends and family. If you have any questions or feedback about this statement or about the site in general, please do not hesitate to Contact us, via email: sales@collage-boutique.com or by phone: 520.798.3838